Terms of Service
These terms govern your use of ReadyBop. By subscribing, or by using our website, you agree to them.
What we provide
ReadyBop supplies an AI phone receptionist for your business. It answers calls, follows the qualification rules we agree with you, books appointments into your calendar or scheduling system, sends confirmations by SMS or email, and transfers urgent calls to a human.
What you are responsible for
- Providing accurate business details, service area, availability and escalation numbers
- Reviewing and approving the assistant's script before it goes live
- Having a person available to receive transferred calls, including emergencies
- Telling your own customers, where required, that calls to your business may be answered by an AI assistant and recorded
- Holding any licences, insurance and registrations your industry requires
- Reviewing bookings before acting on them
AI disclosure and call recording
The assistant identifies itself as AI in the first sentence of every call, and discloses that the call is recorded. These behaviours are mandatory and cannot be disabled. Callers who ask for a human are transferred without argument.
Recording is subject to Australian surveillance and privacy law. We disclose recording on every call; you must not ask us to remove that disclosure.
What the assistant will not do
The assistant does not quote prices, diagnose faults, give professional advice, or make commitments on your behalf beyond booking an appointment. Situations it identifies as emergencies are transferred to a human immediately rather than handled by the assistant.
Accuracy
AI systems make mistakes. The assistant may mishear a name, a number or an address. You are responsible for checking bookings before acting on them. We are not liable for losses arising from a misheard or incorrectly captured detail, though we will investigate and correct any pattern of error promptly.
Fees and billing
Subscription fees are billed monthly in advance. Any usage-based or per-booking fees are billed monthly in arrears. Fees are in Australian dollars unless stated otherwise. We will give you 30 days' notice before changing your rate.
Trials and pilots
Where we provide a free or discounted pilot, it runs for the agreed period and may end at any time by either party without cost. Pilot terms do not create an ongoing entitlement to that rate.
Cancellation
Either party may cancel with 30 days' written notice. On cancellation we will provide your call records and booking data in a usable format on request. We do not hold your phone number hostage — if a number was provisioned for you, we will assist with porting it out.
Availability
We rely on third-party voice, messaging and scheduling providers. We aim for continuous service but do not guarantee uninterrupted availability, and we are not liable for outages caused by those providers, by telecommunications carriers, or by events outside our reasonable control.
Your data
Call recordings, transcripts and booking records generated for your business belong to you. We use them to deliver and improve the service as described in our Privacy Policy. We do not sell them and we do not share them with your competitors.
Acceptable use
You must not use ReadyBop to break the law, to harass anyone, to make misleading claims, or to send messages to people who have not consented to receive them.
Your consumer rights
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit liability, our liability is limited to resupplying the service or paying the cost of resupply.
Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits or lost business opportunities.
Changes
We may update these terms. Material changes affecting subscribers will be notified by email at least 30 days in advance. The current version is always published at this address.
Governing law
These terms are governed by the laws of Victoria, Australia.