Never miss another job.

Yes, and she tells them. Ava says she’s an AI assistant in the first sentence of every call. If someone asks outright halfway through, she says so again and offers to put them through to a person.

Pretending otherwise would come apart on the first call that went badly, and it isn’t worth your name.

She’s built to catch them — including the ones people play down. Gas smells, burst pipes, sparking switchboards, sewage backing up. She gives the safety instruction first — leave the building, turn the water off at the meter — and then transfers to whoever you nominate.

In testing she caught “there’s a funny smell, probably nothing” and told the caller to get outside before she did anything else. She is not a substitute for triple zero, and she says so on the call.

Yes. You keep your number and nothing changes for anyone who already has it. You forward it to Ava — all the time, after hours, or only when you don’t pick up within a few rings.

You can switch the forwarding off from your own phone whenever you like. Nothing is ported and nothing is locked.

It will, occasionally. Anyone telling you otherwise is selling.

Every call is recorded and transcribed, so when something goes wrong you can hear exactly what happened and we fix the instruction that caused it. What she won’t do is guess — she won’t quote a price, diagnose a fault, or invent an availability. When she doesn’t know, she says so and either takes the details or puts the caller through.

Yes, and every caller is told. Ava says the call is recorded in her opening line — that disclosure is the point, and it’s set out in the Privacy Policy and Terms.

Recordings and transcripts belong to your business. We don’t sell them, we don’t share them with your competitors, and we don’t use real customer calls in marketing. Every recording on this page is a demonstration with an actor.

55c a minute, and we warn you at 80% of your allowance before you get there — so you hear it from us and not from the invoice.

Surprise bills are the loudest complaint about this whole category. It’s also the easiest one to avoid, which is why the warning exists.

Any time. There’s no contract and nothing to serve out — turn the call forwarding off and you’re exactly where you started.

The setup fee isn’t refundable, because that work is already done by the time you go live. The monthly fee stops when you say so.

About a day. One twenty-minute call covers your services, your hours, your service area and who emergencies go to.

We build it, then you test it yourself by ringing in and being difficult. You forward your phone when you’re happy with what you hear, and not before.

Not yet. It’s being built and it is not live. Anyone who tells you a booking lands in your ServiceM8 today is telling you something that isn’t true.

What happens today is that Ava books into your Google Calendar with the whole job sheet in the event — name, number, address, access notes, what’s wrong. If ServiceM8 is the actual reason you’d sign up, wait for it rather than take my word that it’s coming.

No, and that’s deliberate. She will not put a number on a job nobody has looked at. If a caller pushes for a ballpark twice, she still declines and offers to get someone out to give a proper quote.

If you’d rather she read out a fixed figure for something specific — a callout fee, an after-hours rate — that can be built in. It’s off by default because a number you can’t honour costs more than the job was worth.

That’s a normal way to run it, and a lot of people start there. Forward the phone only outside your hours, or only when you don’t pick up.

You’ll use fewer minutes that way, which is roughly what the 300-minute plan is sized for.

Call recordings and transcripts sit with our voice provider; bookings go into your own Google Calendar, which stays yours. The Privacy Policy sets out what’s kept and for how long.

Some of that infrastructure is overseas. If data staying onshore is a hard requirement for you, raise it before you sign up rather than after — it isn’t something I can promise today.